Terms of service

Terms of Service — Ornelle Collective

Welcome to Ornelle Collective. By accessing our website and purchasing from our store, you agree to the following Terms of Service. Please read them carefully before using our site.

Overview

Ornelle Collective is a vintage jewelry and accessories boutique based in Toulouse, France. Throughout the site, the terms “we,” “us,” and “our” refer to Ornelle Collective. By visiting our website and/or purchasing from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

Product Information & Vintage Condition Disclaimer

All pieces sold by Ornelle Collective are vintage and/or pre-loved unless otherwise stated. Due to the nature of vintage items, products may display light wear, patina, minor imperfections, variations in tone, or signs of age that contribute to their uniqueness and character.

We make every effort to photograph and describe items accurately; however, slight color variations may occur due to screen settings and lighting.

All items are sold “as is.”

Pricing & Payments

All prices are listed in Euros (€) unless otherwise stated. Prices are subject to change without notice.

Payment must be received in full before orders are processed and shipped. We reserve the right to refuse or cancel any order suspected of fraud or unauthorized activity.

Shipping Policy

Orders are processed within 2–5 business days, excluding weekends and holidays.

We currently ship within:

The European Union
United Kingdom
United States
Canada

Shipping timelines may vary depending on destination and carrier delays.

Customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or additional charges incurred upon delivery for international orders.

Once an order has been shipped and tracking information has been provided, Ornelle Collective is not responsible for carrier delays, lost packages, stolen packages, or packages marked as delivered.

Customers are responsible for ensuring their shipping address is accurate at checkout.

Refund & Exchange Policy

Returns

Due to the vintage nature of our products, all sales are final and no returns are accepted.

Damaged Items

If your item arrives damaged or broken during shipment, you must contact us within 48 hours of delivery at with:

Your order number
Clear photographs of the damaged item
Photographs of the original packaging

If approved, a store credit will be issued for the value of the item.

Claims submitted after 48 hours may not be accepted.

Exchanges

Exchanges are accepted within 14 business days of delivery.

Customers may:

Exchange for another available item
Receive store credit

If the exchanged item is priced higher, the customer is responsible for paying the difference. If the exchanged item is priced lower, the remaining balance will be issued as store credit.

Returned items must be sent back in their original condition.

Customers are responsible for all return shipping costs. Original shipping fees are non-refundable.

Intellectual Property

All content on this website, including photographs, branding, logos, graphics, product descriptions, and written content, is the property of Ornelle Collective and may not be copied, reproduced, or distributed without written permission.

Limitation of Liability

Ornelle Collective shall not be held liable for any indirect, incidental, consequential, or special damages arising from the use of our products, website, or services.